FAQs

Frequently asked questions

RECEPTION
Our reception desk is staffed from 7:00 am to 7:00 pm, and we will gladly take care of all your needs.


VALUABLES
We ask that you deposit your valuables at the reception desk and store them with us, and you will have access to the hotel safe at any time. In the main house, there are lockable drawers that can be locked with your room key, and valuables are insured up to € 1,200.


SKI BOOTS & RIDING BOOTS
Please store your boots in the ski storage room, which is located on the 1st floor of the hotel or the ski storage room in the Kaisergut (right door)!


CHILDREN'S PLAYROOM
It is located on the 1st floor of the hotel and is accessible any time. Parents are responsible for their own children!


WLAN
Of course, this is free!


BATHROBES
They are available for a deposit of € 50 at the reception desk.


SAUNA
Daily from 1:00 to 7:00 pm. (Otherwise upon request). Towels are laid out on the 1st floor of the hotel!


TOBOGGAN RENTAL
Free use for the entire vacation time. We also rent toboggans with backrests for your little ones.


BIKES
Bikes are available to our guests for free! Please return bikes to their place after use. How about an e-bike? Electric bike per day: € 21 and half-days (until/from 12:00 pm) € 15 per adult.


TENNIS
The tennis court is available to our guests for free. Rackets and balls can be rented at the reception desk.


PEDAL GO-CARTS
Free to use. To unlock the carts from the chain, you must insert € 1 or € 2, which you will get back when you return the cart. Parents are responsible for their children!


FISHING
The fishing pond in front of the hotel and the reservoir (towards Kirchdorf) belong to us. Guests can fish here for free (even without a fishing license). The qualification certificate is available at the reception desk. You can hand your catch (3 fish per day) right over to the kitchen in place of half-board! If you don't want to eat the fish, you can return the uninjured fish to the water.

Fishing in the 8 km long mountain stream is only possible with a valid fishing license and costs € 25 per day (catch limit: 3 fish). We provide rental rods for a deposit of € 10. If something breaks, you will be charged € 3 for repairs.


HORSEBACK RIDING
Horseback riding is possible daily (during the low season, closed on MON) from April 15 to the end of the season ca. mid November from 9:00 am - 12:00 pm and from 2:00 - 6:00 pm (in autumn 5:00 pm). You can find more information HERE.


GRILL AREA
A forest grill area near the stream is available to our guests for free. You can gather wood in the forest or bring it with you from the Kramerhof. Registration at the reception desk.


CARRIAGE RIDES
Romantic horse-drawn carriage ride per person: € 12, children up to 10 yrs. old: € 8. Registration at the reception desk.


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